Privacy Policy

1. Who We Are

Plates is a music insights and reporting AI platform developed by Plates Inc., with a UK subsidiary, KBMx Ltd. All services and infrastructure are hosted in the United States.

2. Information We Collect

We collect the following information from users:

  • Authentication data from Google or Microsoft (name, email, profile image)
  • Onboarding data (e.g., country, user role)
  • Third-party integration data (e.g., YouTube Analytics via Google APIs)
  • Product usage and error analytics via PostHog, Sentry, and Langsmith

3. How We Use Your Information

We use your data to:

  • Provide and maintain the Plates platform
  • Personalize your experience
  • Generate insights and reports
  • Analyze product performance and improve functionality

4. Third-Party Services

We use third-party services such as:

  • PostHog – for usage analytics
  • Sentry – for error monitoring
  • Langsmith – for AI trace analytics and debugging

We only share data with these services as necessary to operate our platform.

5. Platform Integrations

Users can connect Plates with third-party platforms like YouTube, Meta, TikTok, Shopify, and others to import data for analysis. Integrations require explicit user consent and authentication. Retrieved data is stored securely in our US-based infrastructure.

6. Data Storage and Security

All data is stored and processed in the United States. We implement industry-standard security measures, including encryption, access controls, and secure authentication.

7. Data Retention

We retain your data as long as your account is active or as needed to provide our services. You may request data deletion, which will be honored within 30 days unless legal retention is required.

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent (where applicable)
  • Object to or restrict processing

To exercise these rights, contact us at contact@spinplates.io.

9. Local Rights and Disclosures

United States

Residents of California, Colorado, Connecticut, and Virginia may:

  • Access and delete their personal information
  • Correct inaccuracies
  • Opt out of targeted advertising
  • Request details about data sharing and sales (we do not sell data)

We may require identity verification before fulfilling requests. Authorized agents can submit requests on your behalf.

EEA and UK

If you are located in the EEA or UK, you have rights to:

  • Access and rectify your data
  • Erase your data or restrict processing
  • Object to profiling or direct marketing
  • Lodge a complaint with a supervisory authority

We rely on approved Standard Contractual Clauses for international data transfers and can provide copies upon request.

We process your data under the following legal bases:

  • Consent (e.g., when you authorize integrations)
  • Contractual necessity (to provide our services)
  • Legitimate interest (e.g., product analytics and improvement)
  • Compliance with legal obligations

10. Google API Services Disclosure

Plates' use of Google API data complies with theGoogle API Services User Data Policy, including the Limited Use requirements.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze usage patterns and improve our services. You can control cookie preferences through your browser settings.

12. Children's Privacy

Plates is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the app or email.

15. Contact Us

If you have any questions, please contact us at:

  • Email: legal@spinplates.io